Strong IT solutions in aftersales management follow corporate needs. Good advice is the first step.
Independent advice according to your requirements
We advise your specialist departments independently, in a structured and neutral manner. Your special requirements are taken into account at all times, and all concepts are precisely tailored to them.
We support your IT in all project phases – from the requirements catalog to the business concept, the realization, the test installation or the pilot test to the roll out.
Our after-sales service foremen and engineers discuss with your after-sales departments possible solutions for increasing earnings in service and spare parts sales. In addition, the implementation of EU regulations in the area of RMI is also an important topic.
Our IT consulting for your aftersales management:
- Service and maintenance
- Repair and troubleshooting
- Productivity and performance level
- Warranty processing
- Hotline support and complaint handling
Structured and neutral consulting of the specialist department together with in-house IT
1. Requirements analysis
- Substance collection with all areas involved
- Consideration of the current processes and target setting
- Analysis of the current IT architecture (hardware and software used)
- Business architecture design results in
- Conception of the IT architecture with
- Foresight, i.e. already knowing today the expectations of tomorrow.
- Support for employees in the specialist departments
- Final review of further development opportunities
EU regulations for access to repair and maintenance information (RMI):
- (EU regulations for access to repair and maintenance information (RMI):
- (EU) No. 715/2007: light passenger cars and commercial vehicles (Euro V)
- (EU) No. 595/2009: heavy commercial vehicles (Euro VI)
- (EU) No. 168/2013: two-, three-, four-wheeled vehicles (Euro IV)
- (EU) No. 167/2013: agricultural and forestry vehicles
- ISO 18541-1/-2/-3/-4/-5/-6
- Digital Annex ISO 18541 and ISO 18542
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