Service-Ticket-System
High acceptance with simple, clear menus, following the logic of the workshop manuals. Only the fields required for the requested component and product group are available. The ticket is complete if all plausibility checks defined by the support team are OK.
Technical support with AI
The advasco next-level solution with artificial intelligence. Technical support with AI is fast, accurate, and adaptive. This modern 1st-level support serves as the first point of contact for customers and service technicians. The AI answers standard inquiries with information from the service literature.
E-Mail to Ticket
This system structures your flood of e-mails and automatically forwards the inquiries with ticket assignment to the right contacts. Helpful is the ease of use, which is achieved by numerous automated processes.
Smart Phone Ticket-App
The advasco smartphone ticket app is an attractive and contemporary addition to the service ticket system. The app uses current mobile technology in a targeted manner in the aftersales area to support the field service or mobile mechanics directly on site.
Deep Search Portal
With this document management system (DMS), you can easily convert PDF documents into web-enabled HTML 5. The intelligent search function with helpful keyword suggestions then guides you instantly to the right result.
Aftersales-Portal with RMI
The advasco Aftersales Portal with RMI is an IT solution specifically for service and parts. The document management system (DMS) with advanced search functionality provides users with exactly the documents they need – directly and with a high first-time fix rate.
Smartphone Report-App
Our Report-App supports you with reporting, documentation, and application processes. Whether at home or on the go, customized forms help you complete your tasks quickly, conveniently, and accurately - without time-consuming rework on the PC.
Knowledge base
Convert the knowledge from the service ticket system and the experience of your support experts into tailor-made service information - use the advasco knowledge database for your digital and efficient support.
Maintenance Manager
Maintenance success can be planned. In the age of big data, maintain digital control and the necessary overview of service costs with the advanced advasco Maintenance Cost Manager.
Single Sign-On
Operating multiple systems via a single access point is simple and user-friendly. The advasco Single Sign-On (SSO) is a cleverly connected IT solution that also includes a sophisticated security concept.
