Service-Ticket-System Success through greater efficiency

A ticket system, completely tailored to the requirements and needs in the service area.


Service-Ticket-System

Service-Ticket-System - advasco | icon blue

Structured and comprehensible communication

The advasco service ticket system opens up a convenient IT solution for digital, systematic communication with the service field and end customers. All service requests are recorded, classified, stored, distributed internally and further processed in a structured manner via a web interface. The user data is 100% complete.

The support team uses the service ticket system to process a large volume of requests without telephone stress in a short time. The structured correspondence with clear processing and follow-up in the team creates an effective processing basis with low personnel deployment.

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Special system features:

  • Easy access via Internet browser
  • Customized forms with mandatory and optional fields
  • Ticket tracking and escalation levels
  • Chronological documentation of the processes
  • Interfaces to ERP, CRM, DMS etc.

Other interesting features:

  • Scalable workflows, dashboards, reporting
  • Integrated helpdesk and knowledge base
  • Statistics on quality, training needs, etc.
  • Customized individual software

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Your advantages:

  • Transmission of structured, complete data in simple steps
  • Increased efficiency: no time wasted with incomplete fault diagnosis and small talk on the phone
  • Relief of the support due to relaxed processing
  • Positive user service experience due to short response times

This is how it works

 

Service-Ticket-System - advasco

Service-Ticket-System – the concept

The digital solution for the helpdesk

As a vehicle, machine or equipment manufacturer, you look after your customers, fitters, workshops or dealers worldwide and want to accompany them with first-class service – at an affordable cost. These are fundamental challenges that manufacturers face. With the digital, centrally organized service management solution, your support team works efficiently and relaxed with high user satisfaction.

The advasco service ticket system supplements or replaces unstructured communication in the form of telephone calls, e-mails, faxes or similar with digital, systematic communication. In doing so, it is not you who has to adapt your workflows to our system, but we analyze your workflows and deliver your service ticket system according to your requirements and wishes.

Service-Ticket-System - advantages

With the service ticket system, any type of request (fault reports, service and information requests, etc.) can be recorded, classified, stored and further processed in a structured manner via a web interface. The system distributes tasks internally, e.g. in customer service (support, quality, warranty), customer care, sales and marketing. With the integrated escalation management, your fist-level support automatically involves second-level support, service managers, manufacturers, etc., if necessary.

Through structured data collection, our ticket system also provides immediate and subjective feedback on product quality and training needs in the field. With this information, you as a manufacturer make your decisions quickly and in a targeted manner.

 

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