Very easy to use and yet so extensively functional – our advasco E-Mail to Ticket makes it possible.
Very easy to use and yet so extensively functional – our advasco E-Mail to Ticket makes it possible.
It is often difficult for companies to keep track of external email requests, especially with high email volumes and multiple email clients.
The advasco E-Mail to Ticket System structures the incoming flood of e-mails and automatically routes the requests to the right contact persons. You always maintain an overview. The system does the work for you.
The system automatically records incoming e-mails as a ticket, transfers the content to an individually designed ticket form and sends a confirmation of receipt to the e-mail author. The confirmation of receipt contains a ticket ID under which the request is stored. If a ticket ID already exists in the incoming e-mail, the message is automatically assigned to the existing ticket.
Your first-level support automatically sees the incoming messages in the ticket system – with status stamp and time stamp. The first-level administrator either answers the request directly or assigns the ticket to a specific department. If desired, the system can automatically classify the request according to the e-mail subject.
Your support staff answer all incoming requests immediately in the ticket system. Your customers receive a corresponding e-mail – in your company’s corporate design, of course – to which they can reply by e-mail if required. All processes are precisely assigned by means of a ticket ID, the content is recorded in a structured manner and stored chronologically – including file attachments. You always have everything in view: “who” wrote “when” “what”.
The development of the system follows your individual requirements. In addition, we can offer you further optional components: