The latest Smart Phone technology makes for a fascinatingly simple service experience.
Smart Phone Ticket-App
Progressive companion: advasco Mobil-Ticket
The advasco Smart Phone ticket app is a B2B app solution for IOS and Android. It is an attractive and modern addition to the advasco service ticket system. An already existing ticket system can also be extended with the smartphone ticket app.
The ticket app uses current mobile technology in a targeted manner in the aftersales area to support your customers, workshops or mobile mechanics directly on site. Support receives a complete request with structured data. The user describes his request conveniently, precisely and in the shortest possible time.
The Smart Phone app overcomes the hurdle of having to write or type a query and transfer images and diagnostic logs to the PC.
Notice: As a pure B2B app, this advasco ticket solution is not publicly available in an app store. This means that only you can determine the user group.
Special system features:
Direct access via smartphone (IOS/Android/Windows)
Text input with speech recognition
Image and audio attachment
Transfer of diagnostic data via Bluetooth
Customized individual software
Interfaces to ERP, CRM, DMS etc.
Convenient and intuitive recording of problems directly on the spot
Comprehensive error description
Easy handling with automated data acquisition
Create ticket without PC
Transmission of structured, complete data in simple steps
High acceptance on the part of users
Important functions at a glance
Smart PhoneTicket-App – the concept
Like our Smart Phone Report app, the advasco Smart Phone Ticket app is available for both IOS and Android. As a pure B2B app, however, it remains hidden from the public. This app cannot be found in an app store. The user group is determined exclusively by the customer. The app is single sign-on capable, so that every user with the login data of a ticket system in the app receives his previous requests in a clear list. The user creates or answers requests with the cell phone.
In case of location-dependent problems, such as a stationary machine on the construction site, the exact location can optionally be transmitted via GPS coordinates. The tedious description of the approach route is no longer necessary. Especially for locations without an address, this function can be extremely helpful for all parties involved.
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