Convert company experiences into custom-fit service information – use the advasco knowledge base for your digital and efficient support.
Convert company experiences into custom-fit service information – use the advasco knowledge base for your digital and efficient support.
The knowledge from the service ticket system and the experience of your support experts are very valuable for your service organization. The advasco knowledgebase bundles individual processes into important information and presents it precisely in relation to the facts. At the same time, the system is particularly user-friendly. All processes are self-explanatory.
Data is automatically converted, linked and selected. Thus, after entering a text string and/or the technical parameters, the user immediately receives the matching entries. This saves time and relieves the support.
How can corporate knowledge be secured and made available to the field in a way that is appropriate for the target group? How can the service organization access it, analyze it, and learn from it?
The knowledge database makes knowledge available immediately and, in particular, on demand and in a structured manner. In fact, the service technician is proactively provided with knowledge from the link with the service ticket system.
At the same time, the presentation is user-friendly and the operation is intuitive, dedicated according to roles and rights.